Article I — Definitions and Interpretation

In these Terms & Conditions, unless the context otherwise requires, the following capitalized terms have the meanings set out below:

“Blackout Dates” means all or any dates mentioned in Schedule A.
“Campaign” means the Golden Ticket promotional campaign described in these Terms & Conditions.
“Campaign Period” means the period specified in Article IV.
“Eligible Route” means any route made available by Riyadh Air for Prize redemption, subject to operational availability and applicable restrictions.
“Participant” means an individual Member who meets the eligibility requirements and participates in the Campaign.
“Prize” means the Golden Ticket Prize awarded under the Campaign, as described in Article VI.
“Riyadh Air” means Aviation Services Company, a company organized under the laws of the Kingdom of Saudi Arabia.
“Sfeer” means the lifestyle membership and loyalty program operated by Riyadh Air.
“Sfeer Member” means an individual who has a valid Sfeer membership registration and holds an active Sfeer account.
“Sfeer Terms and Conditions” means the terms and conditions governing membership of, and participation in, the Sfeer program, as amended from time to time.
“Order” means a single ticketing or booking request created for the redemption of one or more seats under the Prize, whether for a one-way or return itinerary, subject to the maximum seat limit and applicable redemption conditions set out in these Terms & Conditions.

Article II — Scope, Application, and Acceptance

These Terms & Conditions apply to all Participants. By entering the Campaign, each Participant acknowledges and accepts these Terms & Conditions in full. These Terms & Conditions supplement and must be read together with the Sfeer Terms and Conditions. Participation requires no purchase or payment.

Article III — Campaign Organizer and Prize Sponsor

Riyadh Air, through its Sfeer program, is the sole organizer, administrator, manager and operator of the Campaign. Riyadh Air acts as the Prize sponsor.

Article IV — Campaign Period

The Campaign commences on 24 September 2026 and closes on 22 October 2026 (inclusive, “Campaign Period”). Entries received outside the Campaign Period will not be considered. Subject to applicable laws, Riyadh Air may, at its sole discretion extend, amend, suspend, or terminate the Campaign if required or appropriate for operational, legal, regulatory, technical, security, or fraud-prevention reasons.

Article V — Eligibility

General Eligibility

The Campaign is only open to individuals who meet the eligibility requirements set out below.

Eligibility Requirements

Participants must be 18 years of age or older;
Participants must be residents of Kingdom of Saudi Arabia;
Participants must hold a valid and active Sfeer Membership account during the Campaign Period (i.e. (a) not suspended, (b) not flagged for fraud, bot activity, duplicate or multiple account activity, or (c) any other breach of these Terms & Conditions or the Sfeer Terms and Conditions); and
Participants (if they win the Prize and anyone utilizing the Golden Ticket(s)) must meet all applicable aviation, travel, safety, security, immigration, documentation, and regulatory requirements.

The Campaign is void where prohibited or restricted by applicable law.

Ineligibility

The following Participants are not eligible to participate in or receive the Prize under the Campaign:

employees of Riyadh Air and its subsidiaries, suppliers, agencies, or advisors involved in the Campaign;
any individuals directly or indirectly involved in Campaign setup or administration;
immediate family members of any person in the foregoing categories;
any individual whose Sfeer account is not in good standing; or
any Sfeer member who is not resident in the Kingdom of Saudi Arabia.

Article VI — Campaign Prize

Prize Structure

The Campaign awards a Golden Ticket Prize to the chosen winner, only after successful validation in accordance with Article VII.

Winner Prize: six (6) individual business class seats that are part of either a one way or a return itinerary, at the option of the winner, which form part of one or multiple orders and six (6) individual premium economy class seats that are part of either a one way or a return itinerary, at the option of the winner, which form part of one or multiple orders.

No order can have more than 10 seats.

Representative Value

Any indicative or promotional value attributed to the Prize is illustrative only and does not guarantee any particular route, date, cabin, availability, or redemption value.

General Prize Conditions

The Prize is non-refundable and cannot be redeemed for cash.
The Prize may not be sold, auctioned, assigned, or exchanged.
Riyadh Air may substitute the Prize at its sole discretion or as required by applicable law.
Riyadh Air may impose reasonable restrictions on orders, routes, Blackout Dates, scheduling, ticketing, and operations.
Redemption is subject to applicable Blackout Dates and peak-period restrictions as determined by Riyadh Air from time to time.
Business Elite class inventory, products, or cabin-specific benefits are excluded unless expressly confirmed in writing by Riyadh Air.
Winners and other guests availing the Golden Ticket(s) must, at all times adhere to Riyadh Air’s Conditions of Carriage found here https://www.riyadhair.com/en/conditions-of-carriage
All the orders as part of the Prize must be fully utilized on or before October 2027.

Taxation

To the extent permitted by applicable law, any taxes, duties, levies, fees, charges, or reporting obligations arising from or relating to the Prize are the sole responsibility of Riyadh Air.

Article VII — Participation Mechanics and Winner Determination

How to Participate

Existing Sfeer Members prior to or those who enroll during the Campaign Period will be eligible to be considered for the Prize. Membership in the Sfeer program will lead to Participants being considered for the draw and Participants are not required to make any purchases or carry out any further actions.

Winner Determination

One (1) winner will be chosen at random from all eligible Sfeer Members. The draw will take place within or such other date as Riyadh Air may reasonably determine.

Validation

Following identification of a potential winner, the Campaign administrator will:

review and confirm the Participant/winner’s Campaign entry and Sfeer Membership record;
confirm that the Participant/winner meets the eligibility requirements set out in Article V;
confirm the Participant/winner’s compliance with these Terms & Conditions and the Sfeer Terms and Conditions;
verify any information reasonably required for Prize fulfilment.

Article VIII — Winner Notification and Public Announcement

Riyadh Air will contact the winner directly within three (3) calendar days after the end of the Campaign Period using the contact details linked to their Sfeer Membership.
The Prize will be confirmed only after successful validation and the winner’s timely response in accordance with this Article VIII, subject to Article IX.
Subject to Article XIII, Riyadh Air may publicly announce the Campaign winner through official Sfeer and Riyadh Air channels.
If a potential winner cannot be contacted, fails to respond within twenty-four (24) hours, is ineligible, fails any validation requirement, or breaches these Terms & Conditions or the Sfeer Terms and Conditions, Riyadh Air may, subject to applicable law, withhold the Prize, choose an alternative winner, or take any other action it considers appropriate.

Article IX — Prize Terms and Redemption Conditions

Prize redemption is subject to seat and operational availability, the availability of an Eligible Route, order windows, Blackout Dates, fare and ticketing rules, and applicable inventory controls at the time of placing the order.
The winner and any of the winners invitee is responsible for obtaining valid passports, visas, health documentation, travel permissions, travel insurance, and all other documentation required for travel.
All applicable taxes, fees, airport charges, government charges, surcharges, and carrier-imposed charges must be paid by Riyadh Air.
The Prize excludes accommodation, ground transportation, meals, insurance, personal expenses, and any other costs not expressly stated as included.
Riyadh Air may refuse redemption, cancel tickets, or withdraw the Prize if either the winner or any of the winners invitees breaches these Terms & Conditions or fails to satisfy travel or security requirements.
Orders must be requested and created at least fourteen (14) calendar days before the intended departure date.
Once issued, orders made under the Prize are non-changeable and non-transferable, except where otherwise required by applicable law or expressly approved by Riyadh Air.
Riyadh Air may cancel, withdraw, or refuse redemption where it reasonably identifies misuse, attempted abuse, cancellation manipulation, no-show abuse, or any other activity intended to circumvent Prize controls.

Article X — Liability

To the extent permitted by applicable law, Riyadh Air will not be liable for any indirect, incidental, special, punitive, exemplary, or consequential loss, or any loss of profit, revenue, business, goodwill, opportunity, data, or anticipated savings, arising from in connection with the Campaign.

Riyadh Air will not be liable for any delay, interruption, error, omission, loss, damage, or failure to perform any obligation under these Terms & Conditions caused by circumstances beyond its reasonable control, including natural disaster, epidemic or pandemic, war, terrorism, civil unrest, government action, labour dispute, utility or network failure, third-party provider failure, technical failure, telecommunications or internet failure, or unauthorized access, except to the extent caused by Riyadh Air’s own negligence, willful misconduct, breach of these Terms & Conditions, or breach of applicable law.

Nothing in these Terms & Conditions excludes or limits any liability, rights, or remedies that cannot be excluded or limited under applicable law.

Events Outside Our Control

If an event outside Riyadh Air’s reasonable control materially affects the Campaign, Riyadh Air may, subject to applicable law, extend, suspend, modify, or cancel the Campaign and where reasonably practicable notify Participants through official Sfeer or Riyadh Air channels.

Article XI — Complaints and Dispute Resolution

Complaints relating to the Campaign should first be directed to Riyadh Air at Promotions@riyadhair.com. Subject to applicable law, Riyadh Air will review and respond within a reasonable time.

Article XII — Intellectual Property

All Campaign creative assets, trademarks, logos, and communication materials belong to Riyadh Air and/or its licensors. Unauthorized reproduction or use is strictly prohibited.

Article XIII — Data Protection and Publicity

Data Protection

Riyadh Air will process Participants’ personal data in accordance with applicable data protection law and Riyadh Air’s applicable privacy policy. Personal data may be used for purposes relating to the Campaign, including administration, eligibility verification, winner notification, Prize fulfilment, complaint handling, fraud prevention, and legal compliance. Further information, including how Participants may exercise their privacy rights, is available in Riyadh Air’s privacy policy at https://www.riyadhair.com/en/privacy-policy .

Participants and winners (including anyone utilizing the Prize) acknowledge that personal information relating to them may be required to create, service, track, and manage travel orders under the Prize. Riyadh Air will process such information only for legitimate Campaign administration, fulfilment, fraud-prevention, reporting, and legal compliance purposes, in accordance with applicable data protection laws and Riyadh Air’s privacy policy.

Winner Publicity

Subject to applicable law and any required consent, Riyadh Air may request the winner’s (and anyone utilizing the Prize ) permission to use their name, image, likeness, voice, biographical information, and statements in connection with Campaign publicity. Where consent is required, the winner (anyone utilizing the Prize) may not decline or withdraw consent without affecting the award of the Prize, except to the extent otherwise permitted by applicable law.

Article XIV — Campaign Integrity and Anti-Fraud

Participants must not use bots, scripts, automated tools, bulk or fraudulent entries, fake or misleading identities, duplicate or multiple accounts, or any other method intended to obtain an unfair advantage or interfere with the Campaign. Riyadh Air may reject, invalidate, suspend, or disqualify any entry or Participant if it reasonably believes that fraud, manipulation, abuse, collusion, circumvention, technical irregularity, or breach of these Terms & Conditions has occurred.

Riyadh Air may also apply reasonable control measures to prevent or address cancellation abuse, no-show behavior, duplicate redemption attempts, misuse of support channels, or any other conduct that undermines Campaign integrity.

Article XV — General Provisions

Severability

If any provision of these Terms & Conditions is held to be invalid, illegal, or unenforceable in any jurisdiction, it will be modified to the minimum extent necessary to make it valid, legal, and enforceable. If it cannot be so modified, it will be severed in that jurisdiction, without affecting the validity or enforceability of the remaining provisions.

Entire Agreement

These Terms & Conditions, the Sfeer Terms and Conditions and any documents expressly incorporated by reference constitute the entire agreement relating to the Campaign and supersede prior communications about the Campaign.

Precedence

These Terms & Conditions prevail over the Sfeer Terms and Conditions only to the extent of a conflict concerning the Campaign, Prize eligibility, winner determination, validation, and award of the Prize. The Sfeer Terms and Conditions continue to govern Sfeer Membership, account administration, suspension, cancellation, fraud prevention, and misuse, except as expressly varied by these Terms & Conditions.

Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia. Disputes if any shall be subject to the exclusive jurisdiction of courts in Riyadh in the Kingdom of Saudi Arabia.

Golden Ticket Campaign: Terms & Conditions