22 May . 2024

Riyadh Air and Riyadh Airports Company (RAC) partner to improve passenger experience and enhance flight safety and security

  • The two entities will work together in key focus areas including strategy, customer experience, operations, commercial & network and ICT.
  • Both will promote technology and innovation in airport management and operations to improve the passenger experience.


Riyadh Air, Saudi Arabia’s new world-class airline and Riyadh Airports Company (RAC), which manages and operates Riyadh’s King Khalid International Airport (KKIA), have signed a significant memorandum of understanding (MoU) to collaborate on enhancing services and facilities, supporting the Kingdom’s National Aviation Strategy. This partnership aims to provide world-class experiences to guests by leveraging cutting-edge technologies, prioritizing customer service, implementing enhanced safety and security measures and promoting sustainability initiatives.

The partnership will focus on promoting technology and innovation in airport management, enhancing the passenger experience and delivering excellent services. It will also include joint projects to improve infrastructure and technologies, enhance flight safety and security, and increase environmental awareness and sustainability efforts.

Additionally, both parties will collaborate to transform airport operations at KKIA using innovative strategies to optimize aircraft, passenger, and baggage handling efficiency. By aligning strategic directions and terminal allocation plans, the partnership aims to improve operational performance, enhance the customer experience, and optimize commercial and network operations.

Riyadh Air and Riyadh Airports Company will also explore joint training programs, shared research and development initiatives and coordinated efforts toward sustainability and environmental responsibility.

Ayman Abdulaziz AboAbah, CEO of Riyadh Airports Company said:

The Kingdom is on the cusp of something very special and as we are welcoming more and more guests into our nation, signing an MoU with Riyadh Air is an important step in the next phase of our history.
What Riyadh Air is building towards is exciting, not just for Saudi Arabia but the entire aviation industry, and we are also matching their ambition with what we’re working towards at Riyadh Airports Company. Our facilities will soon be among the world's finest, aligning perfectly with Riyadh Air's standards and values. The world is descending on KSA and through this cooperation we’ll be providing the world’s best service and facilities to all those flying to and from Riyadh, so we can’t wait to get started on this new agreement with the world’s most forward-thinking airline.

Commenting on the partnership, Riyadh Air’s CEO Tony Douglas added:

We are thrilled to collaborate with RAC. This has been a longstanding goal for us and signing this MoU is a significant occasion. What truly excites us are the shared values and philosophy; both organizations are committed to excellence in all aspects, promising enhanced experiences for our guests and travelers to and from Riyadh. Moreover, through this collaboration, we can align our corporate strategies to support the Kingdom’s National Aviation Strategy, further propelling us toward our shared goals and objectives.

The MoU signing marks another milestone for Riyadh Air, following recent partnerships with the Saudi Tourism Authority and Al Ula, as it continues to build towards its maiden flight in mid-2025.