We will accept your personal wheelchair as checked baggage at no extra cost to you. If your wheelchair is of high value, however, please inform us of this at the time of booking or at the time of checking in.
Your personal wheelchair needs to be checked in. After checking in your personal wheelchair, we'll make sure you're well taken care of with an airline-provided wheelchair, allowing you to comfortably reach the aircraft door.
Where local authorities and regulations permit, we will do our utmost to return your wheelchair near the aircraft door upon arrival. If this isn't possible, a wheelchair will be available for you, and you can collect your own wheelchair from the baggage hall.
You're welcome to bring a fully collapsible wheelchair into the cabin, as long as it fits within our cabin size limits and subject to operational restrictions.
We're here to help, so if you need assistance retrieving your wheelchair, especially if you're a guest with an impairment, an elderly guest, or if your items were stored far from your seat, just let one of our cabin crew know, and we'll be happy to assist.
If your collapsible wheelchair can't be stored in the cabin as carry-on bag, we'll check it in for you and make sure it's returned as close to the aircraft door as possible, so you can use your own wheelchair. Please note, this is subject to local airport procedures and regulations.
For your comfort and safety, guests with wheelchair needs are seated in aisle seats wherever possible, making it easier to transfer to and from the lavatory. However, seating emergency exit isn't permitted.
In the unlikely event that your personal wheelchair does not arrive on the same flight as you, we will provide you with an alternative wheelchair immediately on arrival.
For more information on your rights in the event of delay, loss or damage to your wheelchair please see our Conditions of Carriage.

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