Our DPNA service is designed for guests with intellectual or developmental disabilities who are self-reliant. Examples of such disabilities include, but are not limited to, autism, down syndrome, cognitive impairment, intellectual disabilities, and learning difficulties.
Medical clearance is not required you are self-reliant in the following areas:
1. You can understand and respond to safety instructions provided on board.
2. You can use the restroom independently.
3. You can feed yourself during the flight without assistance.
The DPNA code can be added to your booking, whether you're traveling alone or with a companion, to ensure your needs are met.
Except when traveling to or from the United States, we kindly request you to let us know about your needs when booking your flight or at least 24 hours before departure. This allows us enough time to make the necessary arrangements for your comfort and convenience.
If you are traveling to or from the United States, different notification requirements may apply.
We kindly request you to let us know about your needs when booking your flight or at least 24 hours before departure. This allows us enough time to make the necessary arrangements for your comfort and convenience.
An unaccompanied minor with cognitive or invisible disabilities needing assistance cannot travel alone. They must be accompanied by an able-bodied adult who is 16 years or older.
Except when traveling to or from the United States, if you require a wheelchair, kindly let us know ahead of time so that we can assist you. Please also see our Wheelchair Policy for further information.

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Guests with cognitive or invisible disabilities needing assistance

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