These terms and conditions (“Terms”) govern the use of the complimentary chauffeur service (“Service”) offered by Riyadh Air to eligible Guests and provided by Blacklane (“Blacklane”). By booking or using the Service, you agree to be bound by these Terms in addition to Riyadh Air’s general conditions of carriage and any applicable fare rules.

1. Scope of Service

The “Service” is a complimentary, bookable chauffeur journey offered by Blacklane using its vehicles between Riyadh’s King Khalid International Airport (terminal 2) (RUH) and an address within the eligible Service area in connection with your Riyadh Air flight.

2. Eligibility

The Service is available exclusively to Business Elite and Business Guests flying on Riyadh Air operated aircraft on an international sector in the fare classes/reservation booking designators specified by Riyadh Air from time to time.
Each eligible Guest is entitled to one vehicle and one ride per flight direction as part of the Service.
Guests may choose to travel together in a shared vehicle, provided such selection is made at the time of booking the Service.
The Service is not permitted for anyone under the age of 18 travelling unaccompanied in a vehicle
Guest accompanied by an adult. Such accompanying adult is not entitled to avail of the Service for the return leg of the journey without the eligible

3. Booking

Services must be booked only via the Riyadh Air mobile application or any additional digital channels that Riyadh Air may notify from time to time.
Service bookings must be made at least 6 hours prior to the scheduled pick-up time.
Service bookings may be modified up to 4 hours before the scheduled pick-up time. After that time, modifications are not permitted and the original booking, if unused, may be treated as a no-show.
For airport arrival pick-ups, Riyadh Air and Blacklane monitor flight arrival status for Riyadh Air flights. Pick-up times for such journeys are automatically adjusted based on updated flight information, including delays and early arrivals, using reasonable endeavours and subject to the availability of Blacklane and local operating constraints.
For departure pick-ups, you are responsible for selecting an appropriate pick-up time and for modifying or cancelling the booking within the permitted modification/cancellation window if your plans change.
Services are only available:
- to or from RUH airport and within the Service for international journeys and,
- in connection with an eligible Riyadh Air flight on the date of travel shown on your ticket. Journeys between terminals or between airport facilities only are not permitted as part of the Service.
Riyadh Air and Blacklane (at their sole discretion) may refuse or cancel a booking where the information provided is incomplete, inaccurate or appears to be fraudulent.

4. Service Details

4.1 Pick-up and waiting time:

For departure pick-ups, the chauffeur will wait up to 15 minutes after the scheduled pick-up time. For arrival pick-ups, the chauffeur will wait up to 60 minutes after the scheduled pick-up time.
No complimentary waiting time beyond the limits above is included in the Service.
If you do not start the ride within the applicable waiting-time window, the chauffeur may be released to their next assignment and the booking treated as a no-show. In this case, you will lose your entitlement to the complimentary ride for the relevant sector.

4.2 Complimentary distance and Service Area

Changes to the route or destination are not permitted once the booking has been confirmed in the Riyadh Air mobile application, except where required for safety, law-enforcement directions or similar reasons.
No stops during the ride are permitted and each trip will be in accordance with the route displayed by the chauffeur’s GPS navigation system. The Service includes journeys of up to 50 km (complimentary distance). Journeys exceeding this complimentary distance cannot be booked as Service.

4.3 Confirmation and communication

A booking confirmation will be sent via email immediately after the Service is booked.
- Chauffeur details will be shared via email and SMS 60 minutes before pick up.
- An additional notification will be sent once the chauffeur has arrived at the pick up location.

4.4. Vehicles, capacity and baggage

Vehicle models displayed in the Riyadh Air mobile application are for reference only and are subject to availability and applicable local regulations. The exact model may vary, but will be of an equivalent or higher category to that shown.
As a guideline (subject to the specific vehicle allocated):
- Business Class vehicles can accommodate max 3 Guests and 2 pieces of luggage.
- Business Van vehicles can accommodate max 5 Guests and 5 pieces of luggage.
If the number of Guests or the amount of baggage exceeds the stated or practical capacity of the booked vehicle, the chauffeur may be unable to perform the Service as requested. In such cases, you may be required to reduce or separately transport baggage at your own expense, and no additional complimentary vehicles will be provided.
Children must be transported in accordance with applicable local law. If a child seat is required, it must be requested in the Special Requests field at the time of booking.

4.5 Conduct during the journey

Where a suitable child seat has not been requested in advance, or where it is not possible to provide a compliant child seat in accordance with local law, the chauffeur may decline to transport the child or infant. In such cases, the booking may be treated as a no-show.
Pets and other live animals are not permitted, except for certified assistance or service animals where required by applicable law. Riyadh Air and Blacklane may request supporting documentation and may refuse carriage where health, safety or hygiene concerns arise.
Guests are not permitted to smoke (cigarettes, cigars, pipes, e-cigarettes etc.) or consume alcohol or any psychotropic substances/narcotics/drugs (except medication that a qualified medical practitioner has prescribed) while availing the Services, particularly when seated in the vehicle.

5. Flight irregularities and use of the Service

If you are not accepted on a Riyadh Air flight or your travel plans change (for example, due to voluntary changes, no-show, denied boarding or schedule changes), your entitlement to the complimentary Service for that sector may lapse.
Riyadh Air reserves the right to restrict or cancel the Service for Guests not accepted on a flight for reasons within such Guests’ control.
In case of any problems or issues with the Service, Guests are required to contact either the chauffeur or Riyadh Air.

6. Relationship between Riyadh Air, Guests and Blacklane and pax responsibilities

Using the Service is subject to these Terms and any applicable terms notified by Blacklane and/or Riyadh Air at the time of booking.
Riyadh Air is not responsible for:
- any additional, chargeable services or extras agreed between you and Blacklane (including any paid upgrades, additional waiting time, additional distance, amended destination or ancillary services); the acts or omissions of Blacklane; or
- any deficiency in the facilities and Services offered.
Group 4508, Grouped objectIn particular, Riyadh Air has no liability for loss, personal injury or death incurred during the use of such Services unless such loss, personal injury, or death is caused solely by the negligence of Riyadh Air or Blacklane.
To the maximum extent permitted by applicable law, any liability in connection with the Service (including for delay, missed connections, loss or damage to property, and personal injury or death) rests primarily with Blacklane.
You shall be responsible for ensuring that the Service is booked with sufficient notice and that adequate travel time is allowed to reach your destination. You must take into account factors such as distance, traffic conditions, and time of day when selecting the pick-up time especially for journeys to RUH airport. Riyadh Air and Blacklane shall not be liable for any missed flights resulting from insufficient travel time, incorrect pick-up time selection or delays caused by traffic or other external factors beyond their control.

9. Damage, cleaning and exclusions

You are responsible for any damage to the vehicle or its fittings, or any excessive soiling or cleaning required, caused by you or members of your party (including children and service animals), beyond normal wear and tear. Blacklane may levy, and you may be required to pay, reasonable cleaning or damage charges in such cases.
Riyadh Air and Blacklane reserve the right to refuse or terminate the Service where a passenger appears to be under the influence of alcohol or drugs, behaves in an abusive, unsafe or unlawful manner, or otherwise poses a risk to the chauffeur, vehicle or third parties.
In such circumstances, your entitlement to the complimentary Service will be forfeited and no alternative will be provided.

10. Amendments, law and language

Riyadh Air may amend or withdraw the Service and/or these Terms at any time solely at its discretion. This version of the Terms in force at the time of booking, as displayed in the Riyadh Air mobile application or on Riyadh Air’s website, will apply to your booking.
These Terms and any Service related dispute are governed by the laws of the Kingdom of Saudi Arabia, without prejudice to any mandatory consumer protection provisions that may apply under the law of your country of residence. Courts in Riyadh, Kingdom of Saudi Arabia shall have exclusive jurisdiction to try any dispute arising out of the provision or non-provision of Service.
These Terms may be made available in multiple languages. In case of conflict between the Arabic version and any other language version, the version in English shall take precedence.

Terms & Conditions – Complimentary chauffeur services (Blacklane) to Riyadh Air Guests traveling in [Business Elite/Business] classes